Terms & Conditions

Refunds and exchanges for eligible online purchases are accepted within 30 days of purchase. Items must be unworn, unused, and returned in their original packaging.
We do not offer refunds for change of mind purchased using Afterpay. ACL apply
Refunds, exchanges, or store credit are available on full-price items and sale items priced at $170 and above.
Sale items priced between $100 – $169.99 are not eligible for a refund; however, an exchange or store credit will be offered.
Sale Items priced at $99.99 or below are considered final sale and are not eligible for return. This also applies to purchases made during Warehouse Clearance Sales.
ACL - Australian Consumer Law rights apply.
For more information or to request a return, please visit our Returns page.

Available online unless otherwise promoted and dependant on stock levels.
These items are not eligible for return unless otherwise stated. ACL apply
Contact customercare@klouds.com for more information on whether you can return your purchase for a refund or be offered a credit.
Not in conjunction with any other offer or promotion unless otherwise stated. I.e ‘further sale on top of sale’.
Terms of offer at promoter's discretion.

WELCOME DISCOUNT

Sign up at the bottom of this page to receive our emails and receive a unique $20 discount code.
Discount code is single-use only and valid on full-price including sale shoes over $149.
If you return items or receive a partial refund on an order that used a promotional code, and the remaining order total falls below the promotion’s minimum spend, the promotion will no longer apply. The value of the promotion may be deducted from your refund, or your order total may be adjusted accordingly.