Privacy Policy

Introduction:

klouds.com (“this website”) is operated by Klouds Australia (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

Terms of Use:

This privacy policy must be read in conjunction with our terms and conditions.

Collection of Your Information:

We collect information about you through our websites in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Klouds Australia, our users, or others.

Types of Information Collected:

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

Cookies:Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

How we use Your Information:

We may use your collected information in the following ways:

To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
To verify your identity and to assist you if you have forgotten your username or password
To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
To analyze trends and statistics.
To improve or update this website and our products / services.
To protect the security or integrity of our website and our business.
To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please Contact Us if you wish to opt out of receiving communications from Klouds Australia.

Website and Credit Card Security:

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. klouds.com uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting Klouds Australia, especially if you access Klouds Australia from a shared computer.

Direct Marketing

We may use your personal information to provide you with information about our products, services, promotions, and events that may be of interest to you, including via email, SMS, or targeted advertising on third-party platforms.

By signing up with Klouds, you consent to receiving marketing communications from us. You may opt out of receiving such communications at any time.

Each marketing email we send will include a clear and accessible unsubscribe link. To opt out of SMS marketing, you can follow the unsubscribe instructions included in the message or contact us directly.

If you submit a review, testimonial or other content (including images), you acknowledge and agree that such content may be used and displayed on our website and other marketing channels.

Linking to Third-Party Websites:
When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Klouds Australia cannot be responsible for the actions of any third-party web sites.

Your Rights and Choices

You may request access to, or correction of, your personal information, or update your account details at any time by:

updating your details through your account profile (if available);
contacting our Customer Care team via email at customercare@klouds.com;
calling us on 1300 762 288 (Monday to Friday, 8am to 4pm AWST); or
writing to us at 19 Howe Street, Osborne Park, Western Australia 6017.

You may also:

opt out of email marketing at any time using the unsubscribe link in any email we send;
opt out of SMS marketing at any time by following the instructions in the message or contacting us directly;
request correction of any personal information that is inaccurate, incomplete, or out of date.

If you would like to opt back in to marketing communications, you can update your preferences through your account profile or contact our Customer Care team.

Changes to our Privacy Policy:

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please Contact Us.