Delivery & Dispatch

Customers Please Note: Due to severe weather and flooding on Australia's East Coast, online orders are experiencing 2-3 day delays due to AusPost rail line closures. We apologise for any inconvenience and thank you for your patience and understanding.



Our hard-working Customer Care team aim to achieve same-day dispatch on orders made during business hours. However, it may take up to 4 working days dispatch your order during busy periods.

If you require your order to be rushed, please select ‘Express Shipping’ at checkout for Australian orders and let our Customer Care team know by emailing

Our offices observe all national and West Australian state public holidays, which may impact dispatch time from our offices in Osborne Park, WA.


Shipping Type


Approximate Delivery Time

Australian Standard Shipping

for orders over $100

3-7 working days from dispatch

Australian Standard Shipping

for orders under $100

3-7 working days from dispatch

Australian Express Shipping


1-3 working days from dispatch.

Guaranteed next business day delivery
within Express Post networks*

New Zealand Standard


3-10 working days from dispatch*

International Standard
(Rest of the World)


3-10 working days from dispatch*

*More information about Australia post delivery times can be found at
All delivery times are approximate and are subject to external factors.

To track your delivery, visit

If you have any questions about delivery, please contact our friendly Customer Care team on 1300 762 288 or email



If you suspect your delivery from Klouds Australia is lost or stolen, please double check your Australia Post tracking on your purchases before contacting our Customer Care team on 1300 762 288. During busy periods such as Christmas please allow extra time for your items to arrive.

We do our best to get orders out with speedy dispatch. Unfortunately current restrictions are impacting delivery times. 
Please keep this in mind when placing your order.