DELIVERY & DISPATCH
DISPATCH
Our Customer Care Team aim for same or next business day dispatch. Dispatch during busy periods (such as sale) may take up to 4 business days.
If you require your order to be rushed, please select ‘Express Shipping’ at checkout for Australian orders.
Our offices observe all national and West Australian state public holidays, which may impact dispatch time from our offices in Osborne Park, WA.
DELIVERY
To track your delivery, visit auspost.com.au/track.
If you're not home, Australia Post will notify you via the AusPost app, email or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.
*More information about Australia post delivery times can be found at auspost.com.au
All delivery times are approximate and are subject to external factors.
*Aerosol sprays cannot be shipped by air and will be sent by road, which may delay delivery.
If you have any questions about delivery, please contact our friendly Customer Care Team on 1300 762 288 (8am-4pm AWST, Monday-Friday) or email customercare@klouds.com.
DELIVERY
To track your delivery, visit auspost.com.au/track.
If you're not home, Australia Post will notify you via the AusPost app, email or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.
*More information about Australia post delivery times can be found at auspost.com.au
All delivery times are approximate and are subject to external factors.
*Aerosol sprays cannot be shipped by air and will be sent by road, which may delay delivery.
If you have any questions about delivery, please contact our friendly Customer Care Team on 1300 762 288 (8am-4pm AWST, Monday-Friday) or email customercare@klouds.com.
LOST OR STOLEN PARCELS
If you suspect your delivery has been lost or stolen, please double check your tracking on your purchases before contacting our Customer Care team on 1300 762 288 (8am-4pm AWST, Monday-Friday).
During busy periods (such as Christmas) please allow extra time for your items to arrive.