Delivery & Dispatch
CHRISTMAS DELIVERY CUT OFF DATES
To ensure your order has the best chance of arriving before Christmas Day, please note that the cut off dispatch date for standard shipping is 15 December 2023, and express shipping is 20 December 2023.
More information can be found here.
DELIVERY & DISPATCH
DISPATCH
Our hard-working Customer Care team aim to achieve same-day dispatch on orders made during business hours. However, it may take up to 4 working days dispatch your order during busy periods.
If you require your order to be rushed, please select ‘Express Shipping’ at checkout for Australian orders and let our Customer Care team know by emailing sales@klouds.com
Our offices observe all national and West Australian state public holidays, which may impact dispatch time from our offices in Osborne Park, WA.
DELIVERY
|
Shipping Type |
Cost |
Approximate Delivery Time |
|
Australian Standard Shipping |
FREE |
3-7 working days from dispatch |
|
Australian Standard Shipping |
$12.50 |
3-7 working days from dispatch |
|
Australian Express Shipping |
$20 |
1-3 working days from dispatch. |
|
New Zealand Standard |
$25 |
3-10 working days from dispatch* |
|
International Standard |
$50 |
3-10 working days from dispatch* |
*More information about Australia post delivery times can be found at https://auspost.com.au/
All delivery times are approximate and are subject to external factors.
To track your delivery, visit https://auspost.com.au/track
If you have any questions about delivery, please contact our friendly Customer Care team on 1300 762 288 or email sales@klouds.com
LOST OR STOLEN PARCELS
If you suspect your delivery from Klouds Australia is lost or stolen, please double check your Australia Post tracking on your purchases before contacting our Customer Care team on 1300 762 288. During busy periods such as Christmas please allow extra time for your items to arrive.