Afterpay
TERMS AND CONDITIONS
Klouds now offer Afterpay. A simple and flexible payment option for our shoppers.
Buy what you want today, pay for it over 4 equal fortnightly instalments, interest-free! Use your debit or credit card, get approved instantly.
We do not offer refunds for purchases made with Afterpay. If you wish to return a purchase made with Afterpay we will happily provide a credit note or exchange if the items comply with our returns policy. You can read more on our Afterpay returns policy below.
HOW DO I PAY FOR MY SHOES ONLINE ORDER VIA AFTERPAY?
When you are making a purchase, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase.
Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com.au to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.
IS THERE A COST TO USE AFTERPAY?
Afterpay does not charge a fee to consumers when purchasing and do not charge interest. The only fees applied to consumers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.
If a payment has not been made by you on the Afterpay website before the scheduled payment date, Afterpay will automatically take payment from your default payment method on that date. The scheduled payment dates can be seen in the confirmation email sent to you after your order is approved by Afterpay, or by logging in to your Afterpay account at www.afterpay.com.au.
If an automatic payment fails, you have until midnight (AEDT in the summer months and AEST in the winter months) to make payment. After midnight, if that payment has not been made, you will incur a late payment fee of $10 and a further late fee of $7 if the payment is not made within 7 days (as stated in the Afterpay Terms).
Afterpay understand that there are certain extenuating circumstances which will not allow you to make payments on or before the scheduled date. If you believe you fall into this category and would like to discuss your payment schedule, please email atinfo@afterpay.com.au.
WHEN WILL MY FIRST PAYMENT BE CHARGED?
All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order AND 6 weeks have passed since you placed that order. For any order thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase.
IS AFTERPAY SAFE AND SECURE?
Yes, Klouds understands how important security is so we ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information and data.
This is the highest level of security in the payment industry.
You can also read Afterpay’s Privacy Policy here.
DO YOU OFFER REFUNDS ON ORDERS PAID VIA AFTERPAY?
No, unfortunately we cannot offer refunds on orders purchased with Afterpay. If your order does not fit; is not what you expected or you have changed your mind we will provide you with either an exchange or credit note for the value of your purchase. Klouds credit notes do not expire. The only time an Afterpay payment will be refunded is if the item is deemed faulty by our customer care team.
For information on how to return your online order see our Exchange and Refunds information page.
DO YOU OFFER EXCHANGES?
Yes, we do allow for exchanges. If you are exchanging for an item of higher value than your initial purchase, you will be required to pay the difference directly to Klouds. If the item you are exchanging for is of lesser value, Klouds will issue you a credit note for the remaining balance that will never expire.
For more information regarding our exchange policy please see our Exchange and Refunds information page here.
QUESTIONS?
If you have any questions please call Klouds Customer Care on 1300 092 656 or email our team at sales@klouds.com.
Alternatively, for more information contact Afterpay on 1 300 100 729.