Afterpay
TERMS & CONDITIONS
Klouds now offer Afterpay. A simple and flexible payment option for our shoppers.
Checkout with Afterpay. Get what you want now and pay it in 4 instalments over 6 weeks, interest-free!
We do not offer refunds for purchases made with Afterpay. If you wish to return a purchase made with Afterpay we will happily provide a credit note or exchange if the items comply with our returns policy.
HOW DO I PAY FOR MY SHOES ONLINE ORDER VIA AFTERPAY?
Step one:
Add your items to your shopping cart.
Step two:
Select Afterpay as your payment method at the checkout.
Step three:
You’ll be redirected to Afterpay to login or create your account.
Step four:
Your payment schedule will be displayed.
Step five:
Track your payments, check available spend limits, and make early payments in the Afterpay app.
WHEN WILL MY FIRST PAYMENT BE CHARGED?
You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks..
IS THERE A COST TO USE AFTERPAY?
Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower..
If a payment has not been made by you on the Afterpay website before the scheduled payment date, Afterpay will automatically take payment from your default payment method on that date. The scheduled payment dates can be seen in the confirmation email sent to you after your order is approved by Afterpay, or by logging in to your Afterpay account at www.afterpay.com.au.
HOW THIS WORKS
For orders under $40: A one-time late fee of up to 25% of the order total applies For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies . This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees. You can check your General Terms for other late fees caps that may apply.
Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders and offering options to reschedule upcoming payment dates. Afterpay is designed to be completely different to traditional credit products that charge interest, so that customers are never in a situation of high compounding interest and revolving debt.
DO YOU OFFER REFUNDS ON ORDERS PAID VIA AFTERPAY?
No, unfortunately we cannot offer refunds on orders purchased with Afterpay. If your order does not fit; is not what you expected or you have changed your mind, do not place another order. Please contact us on 1300 762 288 and we will provide you with either an exchange or credit note for the value of your purchase. Klouds credit notes do not expire. The only time an Afterpay payment will be refunded is if the item is deemed faulty by our customer care team.
For information on how to return your online order see our Returns Page.
IS AFTERPAY SAFE AND SECURE?
Yes, Klouds understands how important security is so we ensure that your personal information is protected.Afterpay has been built with a range of security features and services to help keep your accounts secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information.
Read more at Afterpay Privacy Policy.
DO YOU OFFER EXCHANGES?
Yes, we do allow for exchanges. If you are exchanging for an item of higher value than your initial purchase, you will be required to pay the difference directly to Klouds. If the item you are exchanging for is of lesser value, we will issue you a credit note for the remaining balance that will never expire.
For more information regarding our exchange policy please see our Exchange and Refunds information page here.
QUESTIONS?
If you have any questions please call Klouds Customer Care on 1300 762 288 or email our team at customercare@klouds.com